Prepare a welcome pack
Establishing a good relationship with your tenants from the day they move in is recommended
Your marketing efforts have paid off - you’ve successfully secured your ideal tenant and they’re ready to move in.
However, tenants often only see a property once before they move in, and it can look very different with the previous tenants’ belongings gone.
They may also be unfamiliar with the local area and if you’ve used an agent, they might not have a direct connection with you, the landlord.
At Total Landlord, we recommend that you provide your tenants with a welcome pack – it will help to get things off on the right foot by establishing a healthy business relationship with your tenants and demonstrating that you are keen to provide a good service.
A welcome pack should include a combination of legal and administrative essentials such as the tenancy agreement and the inventory, as well as useful advice and tips on the local area. You could also provide a few thoughtful touches like a bottle of bubbly or a bunch of flowers to make them feel welcome on move in day.
For a comprehensive guide to what to include in a welcome pack read our article, Why you need a tenant welcome pack and what you should include.
To take the hassle out of creating a welcome pack, we’ve designed an easy-to-use template.
