This case study, which you can read in full here, illustrates the importance of making sure tenancy agreement clauses are clear on heating the property adequately, but also of making sure that your landlord insurance is up to date, as the damage can be costly to repair, and the tenant’s deposit may not cover all the damage.
Of course, tenants may be trying to reduce their energy costs, and this may mean they decide not to keep the property heated as well as it needs to be to prevent pipes freezing.
Read our guide on the cost of living crisis for landlords which contains lots of useful advice to help support both landlords and tenants during difficult times.